Shipping Policy

THE SYLVEXIAXS JOURNEY

At SYLVEXIAXS, we believe jewelry should arrive with the same care and intention with which it was designed.

Quality is not only about craftsmanship — it’s also about how your piece is prepared, protected, and delivered to you.

This Shipping Policy outlines how we process, ship, and deliver your order with care.

Our Fulfillment Philosophy

SYLVEXIAXS is a modern direct-to-consumer jewelry brand.

To maintain exceptional quality standards while offering accessible pricing, we operate through a carefully managed fulfillment network supported by trusted manufacturing and logistics partners.

This approach allows us to:

Ensure Quality Control

Every SYLVEXIAXS piece undergoes inspection before shipment to meet our finish, setting, and durability standards.

Maintain Fair Pricing

By minimizing unnecessary retail markups and excess distribution layers, we pass savings directly to our customers.

Reduce Waste

Streamlined logistics reduce overhandling, excess packaging, and unnecessary environmental impact.

We appreciate your patience as we prepare jewelry designed to shine — and made to last.

1. Order Processing & Shipping Fee

Every order is carefully prepared to ensure protection and presentation quality.

Order Processing Time

  • Standard processing: 2–4 business days

  • High-demand periods (sales, holidays): up to 5 business days

Shipping Fee

  • Flat $3.99 shipping fee on all U.S. orders

  • No hidden handling or packaging charges

2. Estimated Delivery Times

Delivery times vary by destination:

Region Estimated Delivery
United States 7–12 business days
Canada 8–14 business days
UK / Australia 8–14 business days
Rest of World 12–18 business days

Please note: Delivery times are estimates. Carrier delays, customs processing, or seasonal demand may occasionally extend transit times.

3. Order Tracking

Once your order ships, you will receive a confirmation email containing tracking details.

  • Tracking information may take 1–3 business days to update.

  • International tracking updates may not refresh daily — this is normal.

Your jewelry is safely moving through the delivery network.

4. Customs & Duties

International orders may be shipped DDU (Delivered Duty Unpaid).

Any applicable customs duties, VAT, or import fees are the responsibility of the customer.

SYLVEXIAXS is not responsible for customs-related delays.

5. Order Changes & Cancellations

Because we begin processing orders shortly after purchase:

  • Changes or cancellations must be requested within 12 hours.

  • Once processing begins, orders cannot be modified.

Please contact us as soon as possible if assistance is needed.

6. Lost or Damaged Orders

Your satisfaction is important to us.

Damaged Items

If your item arrives damaged, please email clear photos within 72 hours of delivery.
We will arrange a replacement at no additional cost.

Lost Packages

If a carrier confirms your package is lost in transit, we will resend your order free of charge.

Need Assistance?

Customer Support:
📧 service@sylvexiaxs.com

The SYLVEXIAXS Promise

We are committed to delivering jewelry that feels refined, intentional, and worth the wait.

SYLVEXIAXS — Modern Light. Timeless Edge.